Transparent gaming rules for your account
We operate under clear legal terms that protect your account, your deposits and your withdrawals. Every transaction through JazzCash, Easypaisa, SadaPay and Raast is governed by the same...
Terms that cover every transaction
Our legal framework is built around your account activity in supported regions where local law permits. When you deposit via JazzCash, Easypaisa, SadaPay or Raast, your funds are held in segregated accounts separate from operational revenue. Withdrawals are processed within the timeframes we've published, subject to standard identity verification. We keep records of every transaction for your protection and regulatory compliance. Account
closure, dispute escalation and refund requests all follow the same transparent process outlined in our full policy document. Your payment method choice does not affect your legal rights under this framework.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Get answers on legal and account matters
Legal Inquiries
Send written questions about our terms, account closure, data retention or compliance matters to our legal team. Responses are provided within 48 hours.
Account Disputes
If you dispute a transaction or account decision, file a claim through your account dashboard. We investigate and respond within five business days.
Regional Compliance
For questions about whether our service is available in your location, contact support with your region details. We confirm legal access status immediately.
What grounds our legal credibility
Segregated Deposits
All player funds held with JazzCash, Easypaisa, SadaPay and Raast are kept in accounts separate from our operational accounts. Independent audit trails confirm this separation quarterly.
Transaction Records
Every deposit, withdrawal and in-play transaction is timestamped and logged. Players can download their complete history from the account section at any time.
Withdrawal Verification
Before any withdrawal clears, we verify your identity and payment method ownership. This protects against fraud and ensures funds reach the correct account holder.
Dispute Escalation
If you raise a concern about a transaction, we escalate it to our compliance team independent of operations. They review evidence and issue a final determination within five days.
Account Closure Rights
You can request permanent account closure at any time through legal channels. Outstanding balances are returned to your registered payment method within 14 days.
Regional Compliance Status
We operate in supported regions where local law permits. Your location determines which features and payment methods are available when you log in.
How our terms apply across your account
What defines our legal structure
Transparent Terms
Our full legal policy is available before registration and readable in plain English. No hidden clauses or surprise conditions emerge after account creation.
Regional Access
We operate in supported regions where local law permits. Your location determines available features. We confirm legal access during registration without additional steps.
Deposit Security
Funds deposited via JazzCash, Easypaisa, SadaPay or Raast are held separately. No operational expenses are drawn from player deposit accounts.
Withdrawal Timelines
Payouts to your registered payment method clear within the timeframes we publish. Verification steps do not extend beyond five business days.
Account History
Download your complete transaction history anytime. Every deposit, withdrawal and game action is logged with timestamps for your records and dispute reference.
Dispute Support
Raise account or transaction concerns directly through your dashboard. We investigate within five days and provide a final written determination with reasoning.